One Hand Washes The Other OHWTO Vegan soap and sundries

Welcome

FAQs

Current TAT (turn around time) is 5-7 business days.

TAT refers to the number of business days between you placing an order and when it ships out; business days excludes holidays and weekends. Please keep this in mind when placing your orders, and plan accordingly if you need your goods by a certain date.

How long will it take to get my stuff? TOP
While I can't guarantee transit time once your order has left my hands, I can tell you that your order will be processed and shipped within my current Turnaround Time, which is 5-7 business days. This excludes weekends and holidays, so, only count Monday-Friday when figuring an approximate ship date. Many orders will ship much sooner, but please allow for the maximum amount of time listed when placing your order. Most orders contain items which are made when ordered, and time must be allowed for them to make their way through the order queue.

Will you email me when my order has shipped? TOP
I, personally, will not email you when your order has shipped. Paypal, however, will, for all US orders and most Internationals. In your email should be the delivery confirmation # which in some cases will allow you to track your order as it makes its way to you from me- the USPS doesn't always update these while in transit, though, so don't be alarmed when you don't see it making any progress. I should also add, I don't ever print shipping labels until an order is actually being shipped, so if you receive an email from Paypal saying it's shipped, your order has just been packed, sealed, labeled, and is on its way.

How can I get in touch with you? TOP
*If you have questions about an existing order, or one you're considering placing, please email me at patronassistance@ohwto.com This email address is for customers/potential customers ONLY, please.
*All other inquiries (wholesale info, custom item creation, pics of your cat, chats about the weather, etc) can be sent to ohwtoftw@gmail.com This is my personal email and is to be used for matters which aren't urgent.

Thanks!